Return Policy

At HOLT, we take pride in the quality and craftsmanship of our products. To protect both our customers and our brand, all returns and exchanges must strictly follow the guidelines set forth in this Return & Exchange Policy. By placing an order on our website, you agree to comply fully with the terms below. All returns require prior approval; customers must contact HOLT Customer Service before sending any item back. Unauthorized returns will not be accepted, processed, or eligible for store credit. Once your request is reviewed and approved, you will receive detailed return instructions, which must be followed exactly. Any unapproved or improperly returned items will be rejected and returned at your expense.

HOLT does not offer refunds under any circumstances. All approved returns are eligible for store credit only, provided the merchandise meets all condition requirements. Store credit is issued in digital form, may be used for future purchases, and does not expire.

To qualify for store credit, items must be in perfect, unworn, unused, and unwashed condition, with all original tags fully attached and in the same condition in which the merchandise was received. Items showing signs of wear—including makeup, perfume, deodorant marks, stretching, alterations, stains, odors, damage, or missing tags—will be rejected. HOLT reserves the sole right to deny any return that does not meet these requirements. If a return is denied, the customer is responsible for the shipping cost to receive the merchandise back.

ALL SALE ITEMS ARE FINAL SALE. This includes any discounted, promotional, clearance, coupon-applied, markdown, or reduced-price merchandise. Final Sale items are not eligible for return, exchange, store credit, cancellation, or modification under any circumstances. By purchasing a Sale item, you acknowledge and agree to the Final Sale designation. HOLT will not make exceptions.

We carefully inspect and photograph merchandise before shipping to ensure accuracy and condition for every order. HOLT maintains a strict zero-tolerance policy for fraudulent returns, claim abuse, merchandise switching, or attempts to return worn or damaged items. Any fraudulent or suspicious activity may result in immediate denial of the return, account restriction, and reporting to payment processors, fraud databases, or relevant authorities.

If you believe an item arrived damaged or incorrect, you must notify us within 48 hours of delivery and include photo or video documentation. Claims submitted after this window, or without proper evidence, may not be eligible for review or resolution. HOLT retains full discretion in determining whether an item qualifies as defective and what, if any, remedy is appropriate.

For fraud protection, HOLT may request additional information—including photos, videos, proof of identity, or proof of purchase—to verify claims or validate return eligibility. We may also use third-party fraud tools to assess risk and detect abusive behavior.

This Return & Exchange Policy includes a strict chargeback prevention and dispute protocol. By completing any purchase, you agree to contact HOLT and allow us to resolve any issue before initiating a chargeback. Filing a chargeback for reasons that violate this policy, or for items that are ineligible for return, constitutes misuse of the chargeback process and may be considered fraud. In such cases, HOLT will dispute the chargeback with full documentation, including order records, shipping confirmations, pre-shipment condition photos, customer communication logs, and acceptance of the Terms & Conditions. We reserve the right to recover losses, fees, and damages associated with improper or fraudulent chargebacks, and may pursue collection efforts or legal remedies when necessary.